Input validation error in OTRS
| Risk | Medium |
| Patch available | YES |
| Number of vulnerabilities | 1 |
| CVE-ID | CVE-2018-20800 |
| CWE-ID | CWE-20 |
| Exploitation vector | Network |
| Public exploit | N/A |
| Vulnerable software Subscribe |
OTRS Web applications / Other software |
| Vendor | otrs.org |
Security Bulletin
This security bulletin contains one medium risk vulnerability.
1) Input validation error
EUVDB-ID: #VU36075
Risk: Medium
CVSSv3.1: 5.7 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N/E:U/RL:O/RC:C]
CVE-ID: CVE-2018-20800
CWE-ID:
CWE-20 - Improper input validation
Exploit availability: No
DescriptionThe vulnerability allows a remote authenticated user to manipulate data.
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
MitigationInstall update from vendor's website.
Vulnerable software versionsOTRS: 5.0.31 - 6.0.13
External linkshttp://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework
Q & A
Can this vulnerability be exploited remotely?
Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.
Is there known malware, which exploits this vulnerability?
No. We are not aware of malware exploiting this vulnerability.
