Multiple vulnerabilities in OTRS

1) Code Injection

EUVDB-ID: #VU67155

Risk: Low

CVSSv4.0: 5.7 [CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:A/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:U/U:Clear]

CVE-ID: CVE-2022-39051

CWE-ID: CWE-94 - Improper Control of Generation of Code ('Code Injection')

Exploit availability: No

Description

The vulnerability allows a remote user to execute arbitrary code on the target system.

The vulnerability exists due to improper input validation in Template Toolkit. A remote administrator can trick a victim to install an unverified 3th party package and execute arbitrary code on the target system.

Successful exploitation of this vulnerability may result in complete compromise of vulnerable system.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

OTRS: All versions

CPE2.3

• cpe:2.3:a:otrs_org:open_ticket_request_system:*:*:*:*:*:*:*:*

External links

https://otrs.com/release-notes/otrs-security-advisory-2022-12/

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated privileged user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

2) Stored cross-site scripting

EUVDB-ID: #VU67157

Risk: Low

CVSSv4.0: 1.2 [CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:U/U:Clear]

CVE-ID: CVE-2022-39050

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in customer information. A remote user can inject and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

OTRS: All versions

CPE2.3

• cpe:2.3:a:otrs_org:open_ticket_request_system:*:*:*:*:*:*:*:*

External links

https://otrs.com/release-notes/otrs-security-advisory-2022-11/

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

3) Cross-site scripting

EUVDB-ID: #VU67158

Risk: Low

CVSSv4.0: 1.2 [CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:U/U:Clear]

CVE-ID: CVE-2022-39049

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in Admin Interface. A remote user can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

OTRS: All versions

CPE2.3

• cpe:2.3:a:otrs_org:open_ticket_request_system:*:*:*:*:*:*:*:*

External links

https://otrs.com/release-notes/otrs-security-advisory-2022-10/

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.