#VU103453 Path traversal in SimpleHelp - CVE-2024-57727

Vulnerability identifier: #VU103453

Vulnerability risk: Medium

CVSSv4.0: 8.7 [CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:A/U:Green]

CVE-ID: CVE-2024-57727

CWE-ID: CWE-22

Exploitation vector: Network

Exploit availability: Yes

Vulnerable software:
SimpleHelp
Client/Desktop applications / Other client software

Vendor: simple-help

Description

The vulnerability allows a remote attacker to perform directory traversal attacks.

The vulnerability exists due to input validation error when processing directory traversal sequences. A remote attacker can send a specially crafted HTTP request and read arbitrary files on the system.

Mitigation
Install update from vendor's website.

Vulnerable software versions

SimpleHelp: 5.5.7

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External links
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

Yes. This vulnerability is being exploited in the wild.