#VU45421 Cross-site scripting in OTRS - CVE-2010-4071

Vulnerability identifier: #VU45421

Vulnerability risk: Low

CVSSv4.0: 1.7 [CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N/E:U/U:Clear]

CVE-ID: CVE-2010-4071

CWE-ID: CWE-79

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
OTRS
Web applications / Other software

Vendor: otrs.org

Description

Vulnerability allows a remote attacker to perform Cross-site scripting attacks.

An input validation error exists in AgentTicketZoom in OTRS 2.4.x before 2.4.9, when RichText is enabled,. A remote authenticated attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in victim's browser in security context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation
Cybersecurity Help is currently unaware of any official solution to address this vulnerability.

Vulnerable software versions

OTRS: 2.4.1 - 2.4.8

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External links
https://bugs.gentoo.org/342687
https://lists.opensuse.org/opensuse-security-announce/2010-12/msg00006.html
https://otrs.org/advisory/OSA-2010-03-en/
https://secunia.com/advisories/41978
https://www.osvdb.org/68882
https://www.vuxml.org/freebsd/96e776c7-e75c-11df-8f26-00151735203a.html

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.