Vulnerability identifier: #VU51860

Vulnerability risk: Low

CVSSv3.1: 4.7 [CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2019-16375

CWE-ID: CWE-79

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
OTRS
Web applications / Other software

Vendor: otrs.org

Description

The vulnerability allows a remote authenticated user to read and manipulate data.

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

Mitigation
Install update from vendor's website.

Vulnerable software versions

OTRS: 1.0.2b

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External links
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
http://community.otrs.com/category/security-advisories-en/
http://otrs.com/release-notes/otrs-security-advisory-2019-13/

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.