Vulnerability identifier: #VU51870

Vulnerability risk: High

CVSSv3.1: 7.1 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2020-1773

CWE-ID: CWE-331

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
OTRS
Web applications / Other software

Vendor: otrs.org

Description

The vulnerability allows a remote authenticated user to read and manipulate data.

An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS; 7.0.15 and prior versions.

Mitigation
Install update from vendor's website.

Vulnerable software versions

OTRS: 5.0.0 - 6.0.13

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External links
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
http://otrs.com/release-notes/otrs-security-advisory-2020-10/

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.