#VU71503 Cleartext transmission of sensitive information in Zoho ManageEngine ServiceDesk Plus

Vulnerability identifier: #VU71503

Vulnerability risk: Medium

CVSSv4.0: 4.9 [CVSS:4.0/AV:A/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Green]

CVE-ID: N/A

CWE-ID: CWE-319

Exploitation vector: Local network

Exploit availability: No

Vulnerable software:
Zoho ManageEngine ServiceDesk Plus
Web applications / Remote management & hosting panels

Vendor: Zoho Corporation

Description

The vulnerability allows a remote attacker to gain access to sensitive information.

The vulnerability exists due to software uses insecure communication channel to transmit passwords in backup scheduling. A remote attacker with ability to intercept network traffic can gain access to sensitive data.

Mitigation
Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus: 14.0 14000 - 14.1 14103

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External links
https://www.manageengine.com/products/service-desk/on-premises/readme.html#14104

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the local network (LAN).

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.