#VU45219 Cryptographic issues in OTRS - CVE-2011-1433

Vulnerability identifier: #VU45219

Vulnerability risk: Medium

CVSSv4.0: 2.7 [CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Green]

CVE-ID: CVE-2011-1433

CWE-ID: CWE-310

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
OTRS
Web applications / Other software

Vendor: otrs.org

Description

The vulnerability allows a remote non-authenticated attacker to gain access to sensitive information.

The (1) AgentInterface and (2) CustomerInterface components in Open Ticket Request System (OTRS) before 3.0.6 place cleartext credentials into the session data in the database, which makes it easier for context-dependent attackers to obtain sensitive information by reading the _UserLogin and _UserPW fields.

Mitigation
Install update from vendor's website.

Vulnerable software versions

OTRS: 0.5 - 3.0.4

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External links
https://bugs.otrs.org/show_bug.cgi?id=6878
https://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
https://exchange.xforce.ibmcloud.com/vulnerabilities/66196

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.